You don't know any experts who can answer your query? ATE will find them for you.

In an operational context, it is not unusual to be confronted by an issue that requires the advice of an expert or acquired experience. In this case, the most common approach is to ask the question within the usual network of contacts, whether they are recognized experts on the subject or not.

The problems incurred are well-known: - Loss of time reaching the right contact - Redundancy of questions asked - Saturation of "known" experts, to the detriment of others that are less well-established - Volatility of information or expertise thus supplied

IXXO’s Ask The Expert (ATE) solution addresses these key problems, enabling companies to build up a practical, and endlessly reusable, knowledge base over time.

Solution features include:
- Capitalization of questions asked and the answers supplied
- Automatic, dynamic routing to the right expert in relation to the query
- Collaborative drafting of the reply
- Activity tracking and logging to assess system performance.

IXXO ATE is a combined offer based on a software solution and project support, for which a specific framework ensures successful implementation within companies.